Refund policy

MIA Gear will happily assist any customer who wish to return or exchange goods purchased online.

Returns:

All returned goods must be unused, in original packaging and in saleable condition

Repair / Replacement / Refunds

Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You’re entitled to a repair, replacement, or refund for a failure that cannot be remedied or is of substantial character, and to compensation for other reasonably foreseeable loss or damage.

We will accept product returns and provide you with a replacement, refund or repair where:

  • The product is faulty or is not of acceptable quality; or
  • The product does not match its sample or description.

Exclusions

Unfortunately, we cannot offer a refund or exchange on the following items:

  • Custom-made products
  • Any product/s specifically cut to size at your request

These products can still be returned if they are faulty, or do not match the sample or description.

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